Software Developer

Sun Country Airlines

--    Covid-19    --

Access Assistant/Tutor

University of Minnesota DRC

• Captioned and described visual course topics apropos of machine learning, operating systems, and applied linear algebra/calculus concepts
• Advised on debugging complex issues relating to upper-division course code written in C and Python alongside the visualization of libraries such as Matplotlib
• Scheduled and provided one-on-one tutoring while using local Screen Sharing Technology (Mac) for accessing and sharing necessary course code and material
• Assisted with final formatting for project code and documentation

Technology Help Specialist - IT Service Desk

University of Minnesota Office of Information Technology

• Provided technical support through email, phone, online chat, and in-person communication for end users connected to all UMN campuses
  
• Delivered secure troubleshooting solutions for network connectivity, internet
  accounts, and computer software with both personal and university-owned devices
  
• Communicated with Tier 2 and 3 UMN-OIT support for secure escalation protocol
  
• Mentored service desk staff trainees with constructive feedback
  
• Utilized department tools such as ServiceNow and Mitel Clearspan
  

Assembler - Summer Position

Daikin Applied Americas

• Engaged in a rotational program for learning and participating in 5 areas of HVAC assembly and quality assurance relating to 3 major Daikin products
  
• Practiced and maintained safety in plant, along with workspace cleanliness
  

University of Minnesota

Bachelor of Arts, Major in Computer Science, Minor in Mathematics

Section Leader, Pride of Minnesota Scholarship Recipient

University of Minnesota Marching Band

Vice President, Secretary

University of Minnesota Tempest Dodgeball Club